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You asked for it - Single Sign-On (SSO) for your external customers is now here!
Starting today you are now able to set up Jira Service Management to allow your external customers to authenticate with SSO into your Help Center.
Here is also a quick refresher on whether your should use internal vs external customers for your Jira Service Management site.
We’ve created the ability to connect an Identity Provider (IdP) with Jira Service Management. We’ll then use your connected IdP to authenticate your external customers when they access your Jira Service Management Help Center. We use the standard SAML 2.0 protocol and rely on your IdP to verify your external customer’s credentials.
With an IdP connected - you’re able to choose which authentication methods are applicable for your end users when they authenticate into your Help Center
You will be able to connect 1 IdP for each Jira Service Management site you have for your external customers. This is in addition to the existing IdP you use for your internal users.
We recommend using 1 IdP for your internal users and 1 IdP for your external customers (2 in total).
No. But you’ll need an active Atlassian Access subscription to add an IdP to Jira Service Management.
Atlassian Access is billed based on the existing number of managed accounts you have (e.g. Jira Service Management agents) - external customer accounts don’t incur an additional cost.
Yes! If your external customer exists in your IdP but does not have an account on Jira Service Management yet - they will be provisioned a new account when they authenticate into your Help Center via SSO.
Not yet! But we’re starting active development of SCIM syncing for external customer accounts.
If you’re interested in shaping this feature by providing feedback or testing in the coming months please send an email to email@example.com with your contact details and feature requests you’d like to see included.
You can follow our public roadmap here
Leave us a comment with any questions or feedback - we’d love to hear from you and how SSO is working!