In this video tutorial, we will show you how you synchronize comments from a customer bug request from the portal and then use automation to copy the comments to the development tasks to. We also provide with a rule that does the reverse.
Key Concepts:
1. Global Automation: Since the rules affect multiple projects you will require administrator permissions to create the rules.
2. Relationship Link Types: In this example we use the "Relates to" relationship to identify which tickets need to be updated.
3. Smart Values:
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Eli Solutions
Eli Solutions Team -Eli Solutions-
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