JSM Demo: The Art of Major Incident Response (JSM, Operations, Statuspage, MS Teams, Automation)
The Incident Playbook: The Art of Major Incident Response
In today's fast-paced digital landscape, organizations must be prepared to swiftly and effectively respond to major incidents that can disrupt services and impact customers. Understanding the intricacies of Major Incident Response is essential for maintaining operational continuity and enhancing customer trust.
Our recent webinar delved into the art of Major Incident Response, showcasing a comprehensive playbook that leverages Jira Service Management. This demo is a valuable resource I frequently use with new clients to highlight the key features of Atlassian’s tools. It effectively illustrates how these features can be tailored to their specific needs, making it easier for teams to implement best practices in incident management.
Participants discovered how on-call operations, including effective schedule management, play a critical role in ensuring the right expertise is available when it matters most. We demonstrated how to use Statuspage to keep customers informed in real time, fostering transparency and trust during incidents.
We also use the event management integration capabilities where the platform can reduce noise coming from many events from 3rd party platforms (such as datadog, splunk, or email alerts) with simple configurations.
Additionally, we highlighted the power of Jira Automation, which can significantly reduce manual tasks and improve response times.
Finally, Collaborating seamlessly with development teams through Jira Software ensures that all stakeholders are aligned, enabling rapid resolution and minimizing downtime.
Feel free to add your thoughts and what else you would like Atlassian to improve on for the Incident Management Practice.
Video
Related Articles
- JSM Operations: How to page the Major Incident Team with Jira Automation
Was this helpful?
Thanks!
Fabian Lim
1 comment