🎉 Introducing Boards for Jira Service Management!

[agallaway]

I agree with @Rafa that sorting is an important feature.  In queues we are sorting by priority and then by key, so we have higher priorities at the top and then they are sorted in order of creation.  I can't replicate that in the boards view today without manually sorting, so it's just not usable for our use case.

[Gomez, Daniel]

with over 300k issues in a project I'm impressed with how this new board handles all these issues! 

[Nar Kumar C_ - Narva Software]

Hi @Rachel Crossman we really like board feature in JSM.

I see swimlane is added, but could you please add JQL based swimlanes? I quite do not get why it is limited to assignee and request type.

If you enable JQL based swimlanes, that would make it super flexible like software boards.

[John Crumley]

Hi @Rachel Crossman,

We are new to the service projects and the board was a good find for us and the swim lanes help visualize what is going on.  Drag and drop sorting like we have on boards in Jira Software would make this about ideal.  A way to let a customer organization see the sorting would be ideal..

Our ideal use case...

1. Customers enter tickets

2. We prioritize and act on tickets (the board helps with this but drag and drop sorting would solve our issue) (EDIT - MY MISTAKE - we can drag and drop sort it just appears a little different than on other boards)

3.  Customer can see our prioritization and complain about it if needed.  (No idea how to do that yet.)

[Mahmud Abdu]

Hi @Rachel Crossman ,

     it seems it is not possible to use JQL for custom swimlanes in JSM boards, or ?

[Michal Ovadia]

This is exciting!  It seems that only the Service Team have access to the board - those on the project as just Admin, without JSM license, are not able to see the board.  Is there a way to enable?

[Mahmud Abdu]

@Michal Ovadia ,

    Had the same question and I have raised a request to Atlassian support regarding that. They confirmed that only JSM licensed users can access the JSM board. which means Jira software users can acces the software kanban and not Jira service management board even if they have a role in the service project.

[Marie-Josee Parent]

Why do we have only one board per project?

[Ewelina Tulej]

Is there a way to have boards as default view rather than queues (when you open a project)?

[Richard_Donnell]

Hi @Rachel Crossman - My company are liking the board - we are using JSM for business functions like project change management with our clients - I cannot figure out how to allow 'Service Team' members access to view the boards - is that something not available right now?

[Olaf Doemer]

We want to use Service Management for our customer support. Will there be the ability to create kanban boards for customers?

We would like them to be able to see the tickets they (or their organization) filed in a Kanban view. 

[Ms_ Hiller]

It would be great if the columns could be switched around by dragging. Will this happen?

[Jerel Crosland]

@Rachel Crossman Thanks for the info, and I know the original post was quite some time ago, but I don't yet see an answer to the question about when this will be coming to Data Center edition. Is it on the roadmap for Data Center? If so, approximately when?