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Error when opening Attachments in Email

Problem

When trying to open attachments via notification email, sometimes you can face a 500 error, like below:

  • Customer notification

Screen Shot 2022-04-07 at 14.50.56.png

  • Error when trying to open the attachment

Screen Shot 2022-04-07 at 14.51.13.png

Cause

The error occurs because some mail providers replace the blank spaces “ “ on the file name by “%20“ causing the problem:

JQL%20in%20Jira%20Service%20Desk%20_%20Atlassian.pdf

Solution

  1. Avoid using blank spaces on file names added as attachments

  2. Right click on the attachment link, then “Copy Link Address“, and paste it on a browser to open it correctly

Screen Shot 2022-04-07 at 14.52.25.png

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