Atlassian Analytics is available in Jira Service Management + more for Cloud Enterprise customers!

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In case you missed our announcement at Team '23, Atlassian Analytics and Atlassian Data Lake are now generally available for Cloud Enterprise! This includes product data from Jira Service Management with Opsgenie and Assets (formerly known as Insight), as well as Jira Software and Confluence.

Atlassian Analytics offers simple, flexible ways to visualize data across Atlassian products and other data sources. With data from both dev and ops tools, your teams get full visibility into the flow of work between development, IT, and the business, to make better-informed decisions. Atlassian Analytics includes out-of-the-box dashboards with rich insights for request management, incidents, changes, and service performance. You can also create your own data visualizations with the interactive custom dashboard builder.

What’s new?

During the early access program for Atlassian Analytics, you provided feedback that helped us make improvements. For the GA launch we have made the following updates:

• Confluence and Jira Product Discovery data are now in the Atlassian Data Lake, with dashboard templates for Confluence data in Atlassian Analytics.

• We added three new tables to the Opsgenie schema: Incident, Incident Alert Mapping, and Integration.

  • To help you gain insights from these new tables, we’ve also added three new Opsgenie dashboard templates and made improvements to the original two dashboard templates.

• You now have the ability to embed single charts and entire dashboards in Confluence, Atlas, Jira, Trello, and anywhere the Atlassian editor exists.

We will continue to invest in Atlassian Analytics to connect data across our entire portfolio of solutions and to the non-Atlassian tools you know and love. With that in mind, here are some of the things we’re working on shipping to you next:

• Bringing in data from our Open DevOps APIs

• Bringing in data from Marketplace partners

• Data export capabilities so you can use your data outside of Atlassian

• And more to come!

How to get started

Today, Atlassian Analytics is available to enterprise users of any of our cloud products at no additional cost. You can add it to your site by following the instructions here.

How can I use Analytics for ITSM?

Atlassian Analytics gives IT Operations and Support teams the ability to easily spot and fix bottlenecks, track the overall performance of business services, and keep an eye on quarterly trends. With this data, teams can make decisions about resource allocation, staffing, and investments to provide high-velocity service and operations to customers. Here are a few examples of how you might use Atlassian Analytics for different ITSM use cases:

The request management dashboard shows support teams whether customers are getting help, how quickly they’re getting help, and whether they’re satisfied with the help provided. It includes charts on agent workloads, resolution times, customer satisfaction, and performance against SLAs.

The dashboard for change management helps teams minimize risk and deploy with confidence by looking at changes by type and risk, change lead time, and change failure rate.

For incident management teams, our out-of-the-box dashboard can help measure how quickly service is restored to customers during an incident. It includes data on how the volume of incidents trends over time, mean time to resolution, and adherence to SLAs.

In the asset and configuration management dashboard, you can report on your objects, their related issues and projects, and the time spent on them.

 

You can also create your own dashboards and charts with the interactive visualSQL builder.

Have questions?

We are happy to answer any questions in the comments below! If you need further support, check out any of these resources:

• View our support documentation or submit a support ticket - Atlassian Analytics support | Atlassian Analytics | Atlassian Support

• Contact sales to upgrade to enterprise - Contact Atlassian for Enterprise Solutions | Atlassian

Additional resources

• Customer testimony - How DISH Wireless is building a network with Atlassian cloud

• Announcement blog - Supercharge data-driven decisions with Atlassian Analytics today - Work Life by Atlassian

• Atlassian Analytics ITSM breakout session at Team '23 - 

[Dave Mathijs]

Wish it were available for (at least) Premium plans as well ...

[Richard Scholtes]

Why for Enterprise Only? Is it so expensive on your side or are you currently testing the performance?

[amandagit]

@Dave Mathijs @Richard Scholtes Most interest during the initial scoping for Atlassian Analytics was from Cloud Enterprise customers looking to combine data across Atlassian products. As we collected feedback from our early access program and Open Beta, we saw a lot of interest from customers in other editions, and we are scoping how we introduce some of these features to our other editions. Our product team would love to hear feedback from Premium users on use cases you have for Atlassian Analytics!

[Richard Scholtes]

As far as I got it, the product gives us more options in how we want to show Data to C-Level and even other organisations like Auditors or national authorities.

[David Meredith]

Hi @amandagit !

Reporting in the Standard / Premium editions is extremely limited. There are addons in the marketplace that do better but I consider reporting a core ITSM capability that SHOULD be in the product. The customers I work with are unable to report on, display, breakdown, filter and share the information required to stakeholders.

Assets currently has no reporting capability at all.

Atlassian Analytics appears to be able to do all of this... I'd love to bring some premium customers onto a BETA / EAP to achieve this.

[amandagit]

Hi @David Meredith thanks for this feedback! We don't have any Beta or EAPs at the moment, but we know there is a lot of interest in deeper reporting capabilities for the other editions. We're exploring options, including options specifically for Assets, at the moment and will share more as soon as we can!