Hello there Cloud Community members!
Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service management (ITSM) designed to help your development and IT operations teams collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast.
Jira Service Management incorporates all the rich request management capabilities from Jira Service Desk that you know and love, and:
Modern incident management, powered by Opsgenie: Get on-call scheduling, alerting, incident swarming and more from our popular Opsgenie product, now included in all cloud plans of Jira Service Management. Plus, deeper integrations with Jira Software, Bitbucket, and Confluence let you seamlessly orchestrate the end-to-end incident resolution process.
Change management, built for the DevOps era: Make smarter decisions around changes to services, with richer contextual information–from both your software development as well as infrastructure-related tools. Innovate faster with automated change risk assessments, advanced approval workflows, and deep integrations with popular CI/CD tools like Bitbucket Pipelines, Jenkins, and CircleCI
Intuitive service experiences: The new agent experience makes it easier to categorize service requests, incidents, problems, and changes. Work smarter with new features such as bulk ticket actions and machine learning capabilities that intelligently group similar tickets.
And coming soon, fully-integrated asset and configuration management powered by our Mindville Insight product and best-in-class conversational ticketing capabilities, through an integration with Halp.
What does this mean for the Jira Service Desk Community content?
You’ll notice that the name of the Jira Service Desk collection is now Jira Service Management. But don’t worry! None of the awesome content we’ve built together over the years is going away, it will remain a part of the Jira Service Management collection and you can still ask Jira Service Desk questions here.
Using Server or Data Center?
Click the links below to learn what this means for you.
Data Center Announcement
Check out what Jira Service Management has to offer and let us know if you have any questions!
Kate ClavetAtlassian Team
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