Hello there Server Community members!
Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. We designed Jira Service Management to help your development and IT operations teams collaborate at high-velocity, so they can respond to business changes and deliver great service experiences fast.
Jira Service Management Server contains all the rich capabilities of Jira Service Desk including request portals, service catalogs, queues, and SLAs. In addition, Jira Service Management Server now provides:
Modern Incident Management: We streamline the connectivity with Opsgenie (available with a separate purchase) giving agents the ability to link, create, and escalate service requests as major incidents.
A supercharged agent experience: Now teams are empowered to manage multiple issues at once with bulk actions including; watching, linking, commenting, assigning, and deleting.
ITSM on the go: Jira Service Management mobile is now available for Server, enabling your team to take action at any time from the convenience of a smartphone or tablet.
These exciting updates will be available in the next release by the end of November. Server customers should note that Jira Service Management Cloud contains even more capabilities centered on incident and change management, and includes Opsgenie functionality without a separate purchase.
Try Jira Service Management Cloud today for free today
Kate ClavetAtlassian Team
Hello folks! To the member of organizations who are still running their Atlassian applications on the server, we are on the side of the bridge, and if we need to sail the boat with confidence either...
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