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Hello there Data Center Community members!
Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. We designed Jira Service Management to help your development and IT operations teams collaborate at high-velocity, so they can respond to business changes and deliver great service experiences fast.
Jira Service Management Data Center contains all the rich capabilities of Jira Service Desk including request portals, service catalogs, queues, and SLAs. In addition, Jira Service Management Data Center now provides:
Modern Incident Management: We streamlined the connectivity with Opsgenie (available with a separate purchase) giving agents the ability to link, create, and escalate service requests as major incidents.
A supercharged agent experience: Now teams are empowered to manage multiple issues at once with bulk actions including; watching, linking, commenting, assigning, and deleting.
ITSM on the go: Jira Service Management mobile is now available for Server, enabling your team to take action at any time from the convenience of a smartphone or tablet.
These exciting updates will be available in the next release (by the end of November).
And coming soon…
Change management, built for the DevOps era: Make smarter decisions around changes to services, with richer contextual information–from both your software development as well as infrastructure-related tools. Innovate faster with automated change risk assessments, advanced approval workflows, and deep integrations with popular CI tools.
Fully-integrated asset and configuration management powered by our Mindville Insight product
Check out what Jira Service Management has to offer and let us know if you have any questions!