Service Desk projects don't natively support boards like Software projects do. So it won't be visible on the side tab. However, you can still navigate to Boards (top bar) and you can find your board there.
What I would suggest is add a link to the kanban board under Project Shortcuts.
Take a look at the Knowledge base article Boards in the new Jira experience for a better understanding of the changes. There is also a parent article that has some links on the right discussing various parts of the new UI that you can find at Introducing your new Jira experience.
In my opinion, the problem with new UI is, that boards can no longer be associated to service desk projects. This was possible before.
We can now either associate the board to a profile or to a separate software project. Unfortunately, both don't fit, as a new project will have a new key and a personal board makes no sense, as it's not a personal board.
So to sum up, the new UI destroyed the possibility to have boards in service desk projects, which made multiple boards in our setup just disappear, and we don't know what we should do with them now. Our workflow is completely broken.
The articles mentioned don't adress this major issue either!
Could you please explain in detail how the service desk should play together now with software projects and agile boards?
I got around this issue like this:
I'm confused as I don't have to do this in cloud. I can create a Kanban for JSD project simply by changing the location to be my profile. I think the issue is the board for a non-SW project can't be allocated to the project's location. Not really even sure what that capabilities that provides tbh. The board will work fine for my needs. BTW, I don't think this is a new UI issue but may maybe it does behave differently. I have switched back to the old and occasionally switch back to test some things.
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