Hi Support team,
We are DMTLA and we have some concerns about JIRA and Service Desk.
1) We found that there is a detail of all the directories in JIRA https://confluence.atlassian.com/adminjiraserver073/important-directories-and-files-861253886.html but there is nothing about Service desk.
Would you please provide us this information?
2) How can we customize the Style (CSS) in Service Desk?
3) We want to rename Support.dmti to Servicedesk.dmti, and the same in JIRA. Is there any way to rename these URLs without losing the connection between the two URLs?
4) There is a redirect "Help Desk" when we go into My Requests, this redirect goes to http://support.dmti.pub/servicedesk/customer/portals and we want to redirect to http://support.dmti.pub/servicedesk/customer/portals/1
Please see below the screenshots.
I will try to answer each of your questions:
Please let us know if you have any additional concerns.
Hi @Grzegorz Koper,
Thanks for the additional suggestion here. We do appreciate the added input here. Hopefully the original poster, and other users, will find these replies helpful.
On a side note, please review the Atlassian Community guidelines for marketplace vendors. When suggesting your own add-on (app) on Community, our guidelines indicate that you should identify yourself as being affiliated with the vendor of the plugin itself.
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