Is there a way to automatically set approver based on custom field values of request? Edited

[Parham]

we have a custom field which is the list of our teams. is there a way to set approver of the issue based on the chosen item of the custom field.

P.S

i tried automation rules, but couldn't find SET APPROVER on action list items.

[Johnson Wang]

Hi @Parham,

Like Paulo said, one solution is to use an add-on like Power Scripts. With a few lines of code, you can easily and quickly set approver based on custom field values of request.

We've put together a short 4 min video showing how to set this up and execute. We've also included the sample script we used, so you can just copy and paste to test it yourself.

Hope this helps!

Johnson

[Parham]

thank you Johnson, it was very helpful.

[Paulo Hennig]

Hi, Parham.

Unfortunately, this is not possible to achieve without a customization or a specific 3rd party plugin that can proceed with that. But notice that it's possible to have a pre-selected list of your approvals, so if this custom field that you've mentioned is a "User Picker" type, you can navigate through your project configuration and on "Request Types", you can add this field there as hidden and an option will appear for you to set a list of users there.

I'm not sure how your workflow works exactly, but I believe you can customize it according to my statement ahead and maybe have more than 1 approval field. 

[Susan Hauth]

Hi Parham,

I do it with a post-function script (using Scriptrunner). 

Susan