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How to delete the evaluation section from the jira notification mail

Hi,

We are using Jira Service Desk for support,  the mail that notify the users (when changing the ticket's status) always contains an evaluation section in the end. 

Does anyone know how to remove it please? I can't see that section anywhere in the configuration parameters 

 

Kind regards,

Oumayma 

 

1 answer

0 votes

Hi Oumayma,

Welcome to Atlassian Community!

Currently, it's not possible to customize agent notifications, since it's a system notification. We have a feature request suggesting the implementation of this ability:

Please, click on vote and watch in order to hear about updates on the development cycle.

Regards,
Angélica

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