How can I remove portal-only customers from a specific project/portal?

I have 15 different projects on our service desk portal for various departments in our organization, and I'm trying to restrict who can submit requests to those projects by removing the organizations from the projects I don't want them to have access to.

However, once I remove an organization, the individual users show up on the customer list, and there's no option to remove the individual customers.

I feel like the answer is probably obvious, but I can't figure out what I'm doing wrong.

3 answers

Hello Heather, 

 

I have the same problem as your, right now I am creating a fake organization and putting there my customers because you can delete them if they are inside an organization.

 

Hope Atlassian solves this soon.

 

Regads

0 votes
Boris Berenberg Community Champion Jul 31, 2017

Are they in the Service Desk Customers Role?

They are not, they're portal-only customers.

Won't that delete the user's account, entirely, though? I only want to remove them from one project.

Hmm, I actually identified a similar scenario in one of my projects. I am digging further into it to see if I can find an answer.

 

Edit: Are you on cloud or server?

Boris Berenberg Community Champion Aug 03, 2017

If you do click the Manage User link, do you see a button in the upper right that says "Convert to Atlassian account"?

0 votes
Susan Hauth Community Champion Aug 04, 2017

What about in the users and roles - service desk customers role.  Is the user in that role? 

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