Is there a way to disable the spoofing of the Service Desk outbound e-mail address with the customer's name/e-mail?
Ex: When Bob@newco.com comments on an issue, a notification is sent to all other customers from: "Bob@newco.com" <firstname.lastname@example.org>. Spam filters on customer sites are flagging the behavior as spoofing.
Similar to question - Email notification flagged by Microsoft as potential fraud
Thank you Branden.
I also found that if I manually updated the usernames to names (like 'Bob' instead of 'email@example.com') that the specific problem with spam filters is resolved.
However, with new customers being created all the time, this creates a bit of a user management burden.
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