We have customer raised requests where we make internal comments. We would prefer the default to be internal comments, and then if it's something we are communicating to the customer we can press the "share with customer" button.
We have been told that this is not configurable but I find it difficult to believe so checking with the community.
Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...
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