Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Default comments in JIRA Service Desk to Internal


We have customer raised requests where we make internal comments.  We would prefer the default to be internal comments, and then if it's something we are communicating to the customer we can press the "share with customer" button.

We have been told that this is not configurable but I find it difficult to believe so checking with the community.



1 answer

0 votes


There is not configuration like this. You could do it with JavaScript though:

But If I were the Admin of your Jira instance, I would refuse to embed JavaScript.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

2,188 views 15 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you