Remove email subject prefix

[BlueKai Support]

In Administration -> Outgoing Mail, is there a way to have no email prefix?

On our 5.1 instance, that field is required. "You must specify an email prefix"

The templates already contain the Event type and Summary by default.

There's no reason why we need [JIRA] there, especially as we need the space to customizing the subject with more fileds, like Priority.

thanks!

[Jobin Kuruvilla [Adaptavist] · Accepted solution]

You will need to modify the JIRA source to do this because JIRA appends that late in the process. It doesn't come from any templates.

[Guy Duncan]

Can this be done in JIRA Cloud?

[VVor]

That's what i did:
Place your cursor into the Prefix field, press and hold Alt-key, type "255" and then release Alt-key. Now you have a small empty space at the beginning of your subject.

Or you can try this

Or even you can try this (personally, I don't want to change something directly in DB)

[Harish]

Hi bk-sprt,

Try this:

To customize the email- subject:

We need to make changes inthe templates of the email structure.
The Templates are avaialable inthe path /<installation-directory>/atlassian-jira/WEB-INF/classes/templates/email/
Under this directory we have directory 'subject'
which conatins the templates for the email subject.
Based on different events, there are different templates (.vm files)
Open the required template file (.vm file) and edit the file.

Sample customized email subject for issuecreated.vm file :

$issue.key_ $issue.getCustomFieldValue("customfield_10004")_$issue.getCustomFieldValue("customfield_10002")_$issue.summary

Thanks,

Harish.

[Ringo De Smet]

Harish, I downvoted your answer as it is not related to the question. The email prefix is set in the outgoing mail server configuration, not in the velocity templates.

[Jobin Kuruvilla [Adaptavist]]

Check SMTPMailServerImpl

[BlueKai Support]

If anybody knows what file to edit, that'd be really helpful.