I have upgraded test environment from 7.13 to 8.9.1 and service desk 4.9.1. I have also upgraded all plugins include Insight.
After upgrades it gives Something went wrong.Contact administrator.
There are WARN in atlassian-jira.log file
2020-06-21 17:06:29,848+0400 SdSerialisedOffThreadProcessor:thread-1 WARN [c.a.j.cache.request.RequestCacheImpl] Incorrect usage of JIRA API. You can only create/use: RequestCacheImpl inside a context (request or Jira-Thread-Local). Check: JiraThreadLocalUtil for details. 2020-06-21 17:06:29,848+0400 SdSerialisedOffThreadProcessor:thread-1 WARN [c.a.j.cache.request.RequestCacheImpl] From Jira 9.0 version creation/usage of RequestCacheImpl will throw the IllegalStateException.
I have tried to use this in log4j.properties and it didn't help me.
log4j.logger.com.atlassian.jira.cache.request.RequestCacheImpl = ERROR, filelog log4j.additivity.com.atlassian.jira.cache.request.RequestCacheImpl = false
I have also tried restore to restore Insight to the previous version of plugin that was installed. I have cleaned all plugins caches and this error on the web page disappeared.
When I update Insight to the newest one it is appear again.
I have the same issue after upgrading our QA from 8.7.1 to 8.9.1.
Can concur, when removing Insight the error goes away from within Jira, but the errors in the log to do not. The moment Insight is reinstalled the error returns.
But I would suspect it's a bug in the way Insight is trying to handle things
So there was a preparation guide that needed to be followed. The steps I received from mindville are as follows:
The Steps to take now, as you have upgraded already are as follows (and here is the MSSQL Database example):
Start by uninstalling Insight (no Data loss is expected)
When uninstalled, query the database:
ALTER TABLE AO_8542F1_IFJ_OBJ_ATTR_VAL DROP CONSTRAINT fk_ao_8542f1_ifj_obj_attr_val_object_attribute_id;
Then, run the following SQL query:
UPDATE propertystring SET propertyvalue = '75' WHERE id = ( SELECT id FROM propertyentry WHERE property_key = 'com.riadalabs.jira.plugins.insight:build');
Install Insight version 8.5.2 (currently recommended) or 8.6.0
After installation, query the database:
ALTER TABLE AO_8542F1_IFJ_OBJ_ATTR_VAL ADD CONSTRAINT fk_ao_8542f1_ifj_obj_attr_val_object_attribute_id
FOREIGN KEY (OBJECT_ATTRIBUTE_ID) REFERENCES AO_8542F1_IFJ_OBJ_ATTR(ID);
Then (for MSSQL ONLY):
UPDATE AO_8542F1_IFJ_ICON SET TYPE_ID = 0 WHERE TYPE_ID IS NULL
It is important to run a clean re-index of Insight when the above steps are done.
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