Stuck on joining site on JIRA Cloud iOS

[Maksym]

I am unable to log in to the mobile app, it either can't find my site or gets stuck at the "joining site" screen.

• I once got a message saying that there was an issue logging me in that asked me to send feedback by shaking the phone, which didn't work.
• I've cleared safari website data for atlassian.com and atlassian.net.
• I'm logging in through my work google account.
• I've reinstalled the app several times.
• Device: iOS 14 iPhone Xs

I'll be grateful for any help.

[Tim Full · Accepted solution]

I think I figured it out. I'll try configuring the SIL Listener from the Kepler Admin page. Looks like what I was looking for.

[eric anier]

Hi Tim,

can you share your solution on this?

[Tim Full]

You need to use the SIL Listener function which you can configure from the Jira Admin -> Kepler General Parameters dialog. There is a listener available for all the standard events just like the Jira notification implementation. You can set up a listener for 'issues commented' and have a SIL script executed just like out of the transitions.