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Robert H I'm New Here Mar 09, 2022

Is there any way to have a chat feature in the Jira mobile app without 3rd party apps?

We would like to be able to chat with our team who may be out in the field and have support questions. We currently use whatsapp but are trying to use Jira for everything.

The mobile app doesn't seem to have much functionality outside of commenting on projects. I don't think commenting multiple times back and forth on each issue is efficient for conversations but that could be one way to do this....

1 answer

0 votes

Hi @Robert Hadley 

There's no native chat function in Jira Service Management, as far as I know.

Apps or integrations are your options here...

  • Check out Halp (which integrates with Slack or Teams) - which can be integrated with JSM to sync Jira tickets with chat conversations.
  • There are also App options on the Marketplace, alongside general integrations to popular chat platforms (Slack, Teams, etc).


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