Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,300,178
Community Members
 
Community Events
165
Community Groups

Chat

Robert H I'm New Here Mar 09, 2022

Is there any way to have a chat feature in the Jira mobile app without 3rd party apps?

We would like to be able to chat with our team who may be out in the field and have support questions. We currently use whatsapp but are trying to use Jira for everything.

The mobile app doesn't seem to have much functionality outside of commenting on projects. I don't think commenting multiple times back and forth on each issue is efficient for conversations but that could be one way to do this....

1 answer

0 votes

Hi @Robert Hadley 

There's no native chat function in Jira Service Management, as far as I know.

Apps or integrations are your options here...

  • Check out Halp (which integrates with Slack or Teams) - which can be integrated with JSM to sync Jira tickets with chat conversations.
  • There are also App options on the Marketplace, alongside general integrations to popular chat platforms (Slack, Teams, etc).

Ste

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Software

An update on Jira Software customer feedback – June 2022

Hello Atlassian Community! Feedback from customers like you has helped us shape and improve Jira Software. As Head of Product, Jira Software, I wanted to take this opportunity to share an update on...

77 views 1 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you