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Is there any way to have a chat feature in the Jira mobile app without 3rd party apps?

We would like to be able to chat with our team who may be out in the field and have support questions. We currently use whatsapp but are trying to use Jira for everything.

The mobile app doesn't seem to have much functionality outside of commenting on projects. I don't think commenting multiple times back and forth on each issue is efficient for conversations but that could be one way to do this....

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Iryna Ihnatiuk _Appfire_
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Oct 17, 2022

Hi @Robert Hadley ,

We have a great live chat app for Jira Service Management that you can use for internal and external communication. Take a look at Chat for JSM by Appfire, it should meet your needs. 

Jira issues are automatically created and no 3rd party software is required. Let me know if you'd like to discuss it in detail.

0 votes
Stephen Wright _Elabor8_
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Mar 27, 2022

Hi @Robert Hadley 

There's no native chat function in Jira Service Management, as far as I know.

Apps or integrations are your options here...

  • Check out Halp (which integrates with Slack or Teams) - which can be integrated with JSM to sync Jira tickets with chat conversations.
  • There are also App options on the Marketplace, alongside general integrations to popular chat platforms (Slack, Teams, etc).


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