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Cannot login with Jira mobile app


I downloaded the jira server app on my private iphone. The url is https://base_URL/jira.  

When I do "Next" I get this error:

Login Error: An unspecified error occurred.

the Jira server version is v8.5.4

Jira works perfect when I use Safari on my iphone


With kind Regards


Taeke de Jong




2 answers

0 votes
Ivan Halits'kyi
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Aug 19, 2020

Could you please create a support ticket? it would be more convenient to investigate the issue that you see.
Or I can ask the support team to create a ticket on your behalf.Screenshots, Jira details, networking details are needed to understand your issue. We found it common when something doesn’t work properly due to requirements of connectivity, or some configuration on Backend. Unfortunately, each Jira/Confluence Server/Data Center has a unique setup and may cause issues. Or if a bug we need to reproduce it thus all prerequisites are important.

0 votes
Matt Doar__ LinkedIn
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Aug 14, 2020

Check your admin hasn't disabled the mobile app plugin module inside Jira?

If it works in Safari then its not a VPN connection thing

I checked and Jira mobile is not disabled, all 41 modules are enabled

And also Mobile plugin for Jira is enabled, all 20 modules

Ivan Halits'kyi
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Aug 18, 2020

Hi, @Taeke de Jong , could you specify version of mobile plugin that you are using? 

Jira Mobile version 3.2.8

Mobile plugin for Jira version 1.0.5

Jira version 8.5.4

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