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Cannot login with Jira mobile app

Edited
Taeke de Jong
Taeke de Jong Aug 14, 2020

I downloaded the jira server app on my private iphone. The url is https://base_URL/jira.  

When I do "Next" I get this error:

Login Error: An unspecified error occurred.

the Jira server version is v8.5.4

Jira works perfect when I use Safari on my iphone

 

With kind Regards

 

Taeke de Jong

 

 

 

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Ivan Halits'kyi
Ivan Halits'kyi
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Aug 19, 2020

Could you please create a support ticket? it would be more convenient to investigate the issue that you see.
Or I can ask the support team to create a ticket on your behalf.Screenshots, Jira details, networking details are needed to understand your issue. We found it common when something doesn’t work properly due to requirements of connectivity, or some configuration on Backend. Unfortunately, each Jira/Confluence Server/Data Center has a unique setup and may cause issues. Or if a bug we need to reproduce it thus all prerequisites are important.

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Matt Doar__ LinkedIn
Matt Doar__ LinkedIn
Community Leader
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Aug 14, 2020

Check your admin hasn't disabled the mobile app plugin module inside Jira?

If it works in Safari then its not a VPN connection thing

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Taeke de Jong
Taeke de Jong Aug 16, 2020

I checked and Jira mobile is not disabled, all 41 modules are enabled

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Taeke de Jong
Taeke de Jong Aug 16, 2020

And also Mobile plugin for Jira is enabled, all 20 modules

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Ivan Halits'kyi
Ivan Halits'kyi
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Aug 18, 2020

Hi, @Taeke de Jong , could you specify version of mobile plugin that you are using? 

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Taeke de Jong
Taeke de Jong Aug 21, 2020

Jira Mobile version 3.2.8

Mobile plugin for Jira version 1.0.5

Jira version 8.5.4

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