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workflow is not resolving issues

how come when I set my tickets to review in JIRA it does not set them as resolved when my workflow has a line from review to status resolved.

1 answer

1 vote

Hi @Jon Little 

You'll need to set the resolution field in a transition screen or set it automagically through a post function in the workflow. 

Let me know if this answers your question or if you would like some photos on how to do this. 

Thanks!

what are the steps to do the post function?

 

any walk throughs or easy to follows?

 

I would like to do either of them if they work.

 

-Jon

@Brittany Wispell I think what is meant is that when we try to pull metrics from issue.fields.resolutiondate there is no data and wasn't sure what we need to do to get that metric to trigger.

worked thanks!

@Carlos R Gomez  the resolution is being set then you're just trying to get the date that it was resolved? 

What was the solution to the problem y'all were having? :)

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