one of my user is not getting login setup email

[prempal singh]

She is an intern.

She had an account last year. She used it until she returned to college. We did not delete nor deactivated the account.

She returned, IT activated her old email. But she is not able to login.

When a ticket is assigned to her, she get the email from Atlassian. Since she can't login, she cannot do anything with the ticket.

[Ashish. Patel · Accepted solution]

I am also facing same problem

[prempal singh]

Hi Ashish,

Hope you have resolved the issue by now.

In our case, Since the user had used the account a year ago and since then it had not been used. Atlassian had blocked her email. So if i created an account in a different email, she would get it but not the company account. We opened ticket with Atlassian and they resolved it for us.