error: JIRA could not attach the file as there was a missing token. Please try attaching the file again. It happens on Google Chrome today.
This happens when there's a network error, or timeout. The easiest way to replicate it is to leave the computer for a while and then try the action - your tokens expire. Sometimes, it can happen when you're trying to upload too large a file as well.
Have you tried it again yet? If you did, what happened?
"leave the computer for awhile and then try"
OMG, so let's define "awhile". A minute? An Hour"? A day?. Do I leave the computer and go sit in another room or do I have to leave the building? Or can I just throw a blanket over it so it thinks I left. Maybe I could leave it at Atlassian headquarter and they could fix it.
Hi Nic, I was wondering what you'd advise if a user has experienced the same issue in multiple browsers, using various different files and a number of different tickets? Cache has been cleared, the user has logged in and out of JIRA...nothing basic seems to work.
And she didn't leave her machine for a while either...literally fired up a new browser, logged into JIRA, tried to attach a file...and got the same error.
I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
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