email deluge - How to know my action item


I get 100's of emails from JIRA notifications.

I am sometimes missing tasks assigned to me from my emails.

Is there a way I can make emails stand out when a issue is assigned to me.



1 answer

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It would be better to stop the deluge from coming in than to find a way to dispose of the water.

  • Tweak your notification schemes. It's probable that way too many people are notified for some events. Some simple modifications can eliminate 50% or more of the unwanted emails. 
  • Modify your workflows so that not all transitions fire Generic Events. Some transitions are not as worthy of notification as others. Only use events for statuses that require the implication of somebody else. When a bug gets Resolved, QA will want to see it for regression. They may not care about your code reviews. 
  • Use filters and dashboard gadgets instead of relying on emails. Make a filter of the tasks assigned to you. Use a dashboard gadget to display that filter, and keep going to that dashboard regularly.

So yeah, I won't offer any advice on handling unwanted emails, because that just hides the problem. It's very unlikely you're the only one who's flooded, so it's better to fix the issue at the source.

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