I was wondering how to create users to which issues can be assigned, but who do not count in the license numbers. We have e.g. 5 "team users" to which issues are assigned but these users do not do anything themselves (no one logs in as one).
It's a bit ugly, but you could allow "unassigned" and use another field to point at a dummy user (you'd need to beat it into... sorry, "educate" your users that unassigned = with a dummy user though, and think about emails if you need them to go out to the dummies)
Well, actually, JIRA Service Desk is a bit different - you can have unlimited numbers of "customers", but you don't assign issues to them so they don't need a full JIRA account - the Service Desk handles the current "ownership" of an issue. If you don't have Service Desk, then you need an account with a licence to be assignable.
mmm, that is indeed a shame. We are a small company and now have 100 licenses of which about 79 are in use. The extra 5 created users (for the teams) are a considerable amount with this number. Upgrading would mean going from 100 to 250 licenses which also doubles in price. I would have hoped that this would not be necessary....
Are you already using a support portal? You could have your own support portal which handles customers creating a login, then filling out a form. Then, the portal could send the form data into JIRA using mail-to-ticket and any assignee in your company. (You don't want random people to get accounts in your JIRA just because they contacted your support once.)
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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