I was wondering how to create users to which issues can be assigned, but who do not count in the license numbers. We have e.g. 5 "team users" to which issues are assigned but these users do not do anything themselves (no one logs in as one).
It's a bit ugly, but you could allow "unassigned" and use another field to point at a dummy user (you'd need to beat it into... sorry, "educate" your users that unassigned = with a dummy user though, and think about emails if you need them to go out to the dummies)
Well, actually, JIRA Service Desk is a bit different - you can have unlimited numbers of "customers", but you don't assign issues to them so they don't need a full JIRA account - the Service Desk handles the current "ownership" of an issue. If you don't have Service Desk, then you need an account with a licence to be assignable.
mmm, that is indeed a shame. We are a small company and now have 100 licenses of which about 79 are in use. The extra 5 created users (for the teams) are a considerable amount with this number. Upgrading would mean going from 100 to 250 licenses which also doubles in price. I would have hoped that this would not be necessary....
Are you already using a support portal? You could have your own support portal which handles customers creating a login, then filling out a form. Then, the portal could send the form data into JIRA using mail-to-ticket and any assignee in your company. (You don't want random people to get accounts in your JIRA just because they contacted your support once.)
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