custom fields and sub fields

we want to create custom fields which names the client, for example, and a sub field(s).  So, for example, you first select "clientA" and then you see related ClientA subfields.

What we are trying to establish is a way to allow each client (set by a Custom Parent Field) to rank certain tickets and connect that ranking (i.e. sub custom field) to the client field. Is this possible? or is there a better way to achieve this?  thanks

1 answer

0 vote

On your first paragraph, that's pretty much only done by a "cascading select" custom field.  If you want to do anything different (such as draw in customer information, or only show fields when certain selections are made, or have dependent fields), you'll need some code.  I'd have a look at the Behaviours functions in the Script Runner add-on before embarking on any coding though.

Ranking is a different concept though - I'm not sure how a ranking indicator would be connected to a client field - I don't understand the requirement there?

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Fadoua M. Boualem
Published Monday in Trello

Using Trello to manage events

As a Jira power user, I was at first doubtful that Trello could benefit my workflow. Jira already uses boards (ones you can customize!), so why would I even need to use Trello?! In this post you will...

499 views 8 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you