can't get sub-tasks to load into JIRA from CSV

I'm trying to load a CSV file that has the sub-tasks and parent tasks properly labeled as Parent ID and Issue ID according to the JIRA online instructions.

However, once the file loads it says my subtasks don't have a valid parent ID and weren't loaded.

The mapping screen gives me the option of mapping both the Parent ID and Issue ID, but I haven't mapped them because there's no corresponding field to map them to. What am I doing wrong?

1 answer

This widget could not be displayed.

For the Parent Task column, are you using field reference offsets within the .csv file or an explicit reference to the key field? We used the Key field name (which maps to Issue Key) with both the Parent ID & Issue ID fields. So Sub-1 has a Parent ID = Parent-1 and conversely, Parent-1 has an Issue ID=Sub-1.


I've never had much success using the offsets for large numbers of issues.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

85 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you