authenticate failed error when connecting to Imaps Exchange mailserver

I'm trying to make JIRA create tickets from incoming emails, following this documentation.

I'm currently stuck at  Step one: Configure a mail server/service. When testing the connection at first i got the error message "SunCertPathBuilderException: unable to find valid certification path to requested target". I implemented this solution and the error message changed. I'm currently getting "AuthenticationFailedException: AUTHENTICATE failed." as error message.

I've tried this solution but nothing changed.

2 answers

1 accepted

0 votes
Accepted answer

Dumbest mistake ever, password of the mailaccount was wrong.

I have the same issue, nobody who can help?

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Statuspage

How do your teams prepare for really high (planned) traffic days like Cyber Monday?

Hi there! Shannon from Statuspage here.  👋  With Cyber Monday quickly approaching, we're looking to hear from Atlassian customers – specifically from teams who touch incident response li...

61 views 0 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you