authenticate failed error when connecting to Imaps Exchange mailserver

I'm trying to make JIRA create tickets from incoming emails, following this documentation.

I'm currently stuck at  Step one: Configure a mail server/service. When testing the connection at first i got the error message "SunCertPathBuilderException: unable to find valid certification path to requested target". I implemented this solution and the error message changed. I'm currently getting "AuthenticationFailedException: AUTHENTICATE failed." as error message.

I've tried this solution but nothing changed.

2 answers

1 accepted

Dumbest mistake ever, password of the mailaccount was wrong.

I have the same issue, nobody who can help?

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Fadoua M. Boualem
Published yesterday in Trello

Using Trello to manage events

As a Jira power user, I was at first doubtful that Trello could benefit my workflow. Jira already uses boards (ones you can customize!), so why would I even need to use Trello?! In this post you will...

428 views 5 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you