In my JIRA Cloud instance, the JIRA Suite Utilities add-on is greyed-out. All modules show as disabled, and I cannot find any way to enable.
My understanding is that this add-on comes/came pre-installed on Cloud instances.
What is going on? Is it undergoing maintenance or update? How can I enable and use the various functions?
I know we are in the process of absorbing all the functionality of the previously separate JIRA Miscellaneous Workflow Extensions (JMWE) plugin functionality into JIRA itself and/or connect plugins and that something similar is expected to happen for JIRA Suite Utilities (JSU) at some point, but I don't think it is supposed to be disabled for you yet.
There is a knowledge base article about the JMWE changes in particular here:
I don't see anything that explicit about JSU, but it should be a similar story... eventually. I will ping some people that I would expect to know more about it to see if they can't fill in the bits that I don't know.
(It may just be that the plugin just failed to start for some completely unrelated reason and disabled itself, in which case it would make sense to contact our Support folks to get it sorted out.)
With JMWE they were migrated to equivalent replacement functions, so I would expect more of the same. I was able to reach some of the folks that are involved in this work, and they said that they would chime in here, so I think you'll get much more reliable information from them shortly.
Hi @Sam Hall,
I'm product manager leading the team that worked on integrated JIRA Suite Utilities. We have already replaced all conditions and validators supplied by JIRA Suite Utilities with native implementations in JIRA, including:
Please let me know if I'm missing anything
We are still relying on the JIRA Suite Utilities plugin to support the transition tab for customers currently using it (and we do plan to fix this bug when we integrate it). However, we are also thinking about how we can supply this information in a more sophisticated way on the view issue page.
We are still evaluating usage of the custom fields (currently very low) with regard to whether or not we want to support these in the long term.
Senior Product Manager, JIRA
Thanks @Dave Meyer for the clear explanation/information.
You didn't mention the 'User Is In Any Roles'/'User Is In Any Groups' conditions, but I suppose those can be recreated by grouping multiple 'User Is In Group'/'User Is In Project Role' conditions.
What about the post-functions?
Will these get native implementations too?
Hi @Marc Roberts, like I said above, we are integrating JSU functionality into JIRA. The add-on will remain enabled for all customers that are already using it while we migrate the features. We have no plans to remove the add-on until we are at feature parity (with the potential exception of the custom fields provided by the plugin).
These features will be a part of all JIRA products and won't require a separate add-on in JIRA Cloud.
Hi @Dave Meyer. I understand that JIRA is absorbing a lot of features from JMWE and JSU. However, should JSU still be disabled for JIRA Cloud users during this process? We can't seem to enable it and I see in previous comments that we're not the only ones. We'd love to be able to update a custom field in a post function. Any help is much appreciated as our support issue hasn't been addressed in yet.
Oh. That goes against what Dave M has been saying on this thread (and my experience a few months ago).
It would be worth mentioning this thread if you didn't already (but I assume you probably did!).
Hopefully Dave can comment on this thread with an update if the position has changed.
I did get a support tech that wasn't very fluent in English, but this was his response to my request:
"Activate the JIRA suite utilities is not possible now.
Atlassian Support Engineer"
Guess I will give it another shot and hope to get a more capable CSR.
Here is an update from Atlassian Cloud technical support this morning:
Due to our Cloud infrastructure being upgraded to a new platform, to provide better stability and performance, the JIRA Suite Utilities and JIRA Toolkit Plugins in JIRA are being deprecated and we are no longer able to enable this add-on. The add-on itself will be removed in the coming months.
We have plans to make JIRA compatible with these plugins in the future, but we do not have an ETA for this.
Oh. Thanks for the update Ann.
Any info at this stage in what happens when it JSU is disabled? I guess people will have workflows that depend on some of the functions it provides. What are the impacts/options there?
Earlier in the thread, Dave mentioned about JIRA natively supporting these functions. Is that still happening?
I'm the product manager of the team working on this.
Yes, JIRA Suite Utilities is being deprecated; however we will support all existing JIRA Suite Utilities workflow validators, conditions, and post functions natively in JIRA Cloud. We are working on this right now, and if you have a workflow configured with one of these features, we plan to update it automatically without you (hopefully) noticing a thing. The ETA for this is the next couple weeks.
We will also continue to support the transitions tab feature for the foreseeable future (although it may be replaced by an alternative in the long term).
Unfortunately we will not be able to support the location custom fields, as described in the knowledge base article. Similarly, we don't have a timeline right now for features provided by the JIRA Toolkit Plugin.
JIRA Product Management
I just wanted to create a post function which updates a custom field automatically when a new issue is created.
Since JIRA Suite Utilities and JIRA Toolkit Plugin have been depricated I'm not able to do that anymore.
Do you happen to know when the earliest is this feature will be implemented natively in JIRA Cloud?
I just got that same update;
"Due to our Cloud infrastructure are upgrading to a new platform, to provide better stability and performance, I'm afraid the JIRA Suite Utilities and JIRA Toolkit Plugins in JIRA are being deprecated and we are no longer able to enable this add-on. The add-on itself will be removed in the coming months. However, we have plans to make JIRA compatible with these plugins in the future. But we do not have an ETA for this."
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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