Why do I not have a Resolve Issue button

I'm using a cloud instance of JIRA (Agile).  I created a new project (scrum software development), new workflow, new schema and mapped the workflow and workflow scheme to my project.  I can create stories/bugs, etc and move them through the workflow, but I do not have the "Resolve Issue" button.  I need the button to do things such as "mark invalid, won't fix, etc..."  Any idea why I don't have this button?  Currently all issues have an "unresolved" resolution even if the Status is transitioned to "Resolved."


3 answers

0 votes

Look at the workflow using the workflow viewer next to status/resolution - does the workflow have a "resolve" transistion?  If it does have it (out of the current status for the issue), then you don't have the right permissions - check the workflow conditions on it and your group/role membership in the project.

I went to JIRA Administration / Issues, clicked "Workflows", clicked "View" (under Operations heading) and here is what I have (attachment)

Ok, that's good, you should be able to resolve the issue from any status.

That means you don't have the permission to do so.  As an admin, have a look at that "All -> Resolved" transition and check the conditions on it.  (It's likely to say "must have resolve permission").  Then check how your account is not matching that rule.


0 votes
Ignacio Pulgar Community Champion Feb 18, 2016

You need to add the Resolve Issue Screen in a workflow transition (arrow) that goes to the final status (Resolved or Closed...).

Then, you will be promted a dialog to set the Resolution on changing to that status.

0 votes
Joe Pitt Community Champion Feb 18, 2016

The resolve field should presented on the transition where you would resolve the issue. For many it is the transition that closes the issue. Talk to your administrator and they can look at the workflow and see where it would be presented. It isn't a button on the screen. Another possibility is the transition to resolve the issue may be restricted to certain roles or groups and you may not have permission to execute it and hence don't see it.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

795 views 5 17
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot