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What should I do to add a waiting status in JIRA core?

Than Aung Oct 30, 2017

Does JIRA core support waiting for status on another user?

1 answer

1 vote
Nic Brough [Adaptavist] Community Leader Oct 30, 2017

I'm not sure I understand "waiting for status on another user", but I suspect what you want to do is add another step to your workflow called something like "waiting".

Than Aung Oct 30, 2017 • edited

Thanks for the reply.

The problem with the updating workflow is we might have to change the assignee for the waiting state in the workflow. (Without changing the assignee, I am not sure how to notify the person that we put waiting on or how that person will list all tasks waiting on his/her)

Was able to use "Add Field" option under the admin to add a waiting field which can be set to a user. Was able to create a JQL filter that lists the tasks that are currently waiting for the current user. The only issue with that approach is everytime a new task is created, have to add a field manually.

Nic Brough [Adaptavist] Community Leader Oct 30, 2017

Problem with that approach is you now have something that is "in progress", but not in progress, but waiting, at the same time.

Waiting is a natural status, not a dual one done with an extra field, and changing the assignee to who needs to attend to it is the best option.

I would automate this - have a "previous assignee" field.  When someone puts an issue into waiting, copy the current assignee into it, and force the person putting it into waiting to choose a new assignee.  Then copy it back to assignee when the person moves it back out of waiting. You'll need some add-ons to do that.

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