Thanks for the reply.
The problem with the updating workflow is we might have to change the assignee for the waiting state in the workflow. (Without changing the assignee, I am not sure how to notify the person that we put waiting on or how that person will list all tasks waiting on his/her)
Was able to use "Add Field" option under the admin to add a waiting field which can be set to a user. Was able to create a JQL filter that lists the tasks that are currently waiting for the current user. The only issue with that approach is everytime a new task is created, have to add a field manually.
Problem with that approach is you now have something that is "in progress", but not in progress, but waiting, at the same time.
Waiting is a natural status, not a dual one done with an extra field, and changing the assignee to who needs to attend to it is the best option.
I would automate this - have a "previous assignee" field. When someone puts an issue into waiting, copy the current assignee into it, and force the person putting it into waiting to choose a new assignee. Then copy it back to assignee when the person moves it back out of waiting. You'll need some add-ons to do that.
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot