We have an issue where a user can get to the login page quickly, but logging in takes forever and all the elements do not load properly. I suspect it has to do with a port not being open on our firewall.
If only some users are affected, then it probably makes sense to record the session as a HAR file and contact support so that they can investigate. Firewalls don't seem likely to be involved here unless you're blocking access to the CDN, which doesn't seem likely and would impact all of your users rather than specific ones.
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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