Our work is divided into 2 parts:
1. Core product - managed by 2 teams which work with scrum methodology of 2 weeks iterations
2. Team that is dedicated to customers' implementation (independent from the core product and is not working agile. It has a separated project management life-cycle)
After reading different articles with different best practices I understand that the first part is pretty easy and the idea is to create 2 projects - one for each team (each team responsible for a different area in the product)
The second part is where I'm more confused - it looks like the right way would be to create a project for each customer (also, each customer has different branches which makes it more complex, as each brand has it's on project management life-cycle).
But moving forward as we grow the list of projects will get bigger and bigger - what are the pros and cons for a huge list of customers projects? is this the recommended approach? and what is the best way to manage a customer that has multiple branches and each branch should have it's own project life-cycle? (would component be a good solution?)
It appears you are facing Conway's Law, https://en.wikipedia.org/wiki/Conway%27s_law, which your system is mirroring your organisation.
My team admins a JIRA server with too many projects than needed. JIRA is still working fine and everyone adapts to the growing pains.
We periodically review if the current setup is fit-for-purpose. Changes to current setup often involve organisational and mindset (management approach) changes to be successful.
In the end, it probably depends on how your organisation works best.
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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