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User cannot choose new issue view?

I am a Jira Cloud admin and I chose the new issue view for myself in the past, configured it, and I'm happy with it.  I have a newish non-admin user who sees the old view when she navigates to a single issue, or from backlog view, or from sprint view.  I see the same when I temporarily log in as her through User Maintenance.  Neither of us can find an option for her to switch to new view.

Surfing documentation and community, I see several posts from last year advising of a setting in Avatar>Personal Settings or Avatar>Profile.  I see both of these options, but neither has a switch for the new issue view.  Turning Jira Labs off or on does not seem to affect the issue view.

How can my user choose the New Issue View for herself?

Is there a way for me as an admin to default all users to the new view?

1 answer

0 votes
Andy Heinzer Atlassian Team Feb 12, 2019

In this case, I would recommend opening a support ticket with our Cloud support team.  You can do this by going to and then selecting Technical issues and bugs, select your product (Jira), and then be sure to include your Cloud site URL.

This will make sure your request reaches our Cloud support team.   I suspect there could be something different about that user account, or your Cloud site.  I don't believe that there are any settings that you as a site-admin in Cloud can manage to affect this any longer for other accounts.

There was a time when admins could revert their users to the old issue view.  However it is my understanding now that all the Jira Cloud sites have now been migrated to the new  view.

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