User can not resolve issue

[Aleksander Hribar]

We have users in Jira Core group that have permisions to resolve and reopen issues. That users are in Project Role which have set "Resolve Issues" in permission schemes.

In transitions for resolve or reopen we don't have any rules that limited users to this action.  

Unfortunately they can't resolve Issue neither access transition for reactivate. In both examples they get notice "You don't have permission to transition this issue". We use Business Project workflow.

Only users who are Jira Admins can resolve and reopen issue.

Is there any way for Jira Core users to have access to that actions? 

[Aleksander Hribar · Accepted solution]

I found solution.

Users didn't have permition for "Transition Issues". They had unly permition "Resolve Issues".

I found that for resolve and reopen issues you need both permitions.

[Aleksander Hribar]

Anybody know how to resolve it?

[PVS]

hi @Aleksander Hribar 

You need to look at the workflow, check it's conditions - it sounds like the workflow has been set up to look at something other than what you expect. (For example, "user must be in the role of developer AND be the assignee of the issue")

Thanks,

PVS

[Aleksander Hribar]

Like you see at picture, there is no limitations for that transition.

[Aleksander Hribar]

Is it possible that there is limitation that in JiraCore you can not set finnish status and reopen from that status? 

[Aleksander Hribar]

Thanks for fast answer but in our company no one have convinient knowledge to do this. Is there no other way to resolve it inside Jira environment?