When someone tries to access an issue which was created in JIRA
they get an error that the issue does not exist but an filter on an dashboard shows that the issue exists.
Can someone shed some light.
Being an admin does not mean you bypass the issue security - you need to check what the scheme says.
However, secured issues should not appear in searches, so my instinct is that your index is damaged. Try re-indexing the project to start with.
Makes sense - a project re-index runs through existing issues in the project and builds the indices for them. It doesn't look at deletes or linked stuff like a full reindex does.
I know there's an instinct to reach for a regular re-index, but this is actually a really bad idea. A broken index is screaming "something is corrupting the index" and you should be fixing that, not plastering over the crack and pretending it's all ok.
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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