Set Watcher Based on Asignee

Is it possible to automatically set a watcher based on ticket assignee?  I would like to automatically add the assignee's manager to every ticket to which they are assigned.

3 answers

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You will need a scripted post-function to do that. My issue here is how do you determine the assignee's manager? If that won't be a problem, try different scripted post-functions for automatically setting Watchers based on a condition. There's a lot of them in the marketplace (Try the JIRA ScriptRunner).

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If you find out how to do this I'd be interested in knowing your solution. Particularly how do you determine the manager for the current assignee.



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To determine the manager of a user, we normally recommend the following strategy:

  • for users having a manager, story the manager's user name (or user key) as a user property in the user profile
  • if the manager infromation is available in Active Directory / LDAP, synchronize the user property from AD/LDAP so that you can manage the user-manager relation in AD/LDAP. There are add-ons offering this.
    If you do not have AD/LDAP, you can use JIRA REST API to automate setting managers in the user property. 
  • Once the manager's username is stored as a user property, you can use Script Runner to extract the property and add the user as a watcher.

Obviously a custom add-on is always a solution. This would include a manager admin UI and a post-function to add manager as watcher.

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