We have an workflow which is simple define as:
Create Issue -> Status: Open for Customer -> Forward -> Status: Open
We have defined a post function for the "Create Issue" transition. Based on the project type, the transition "Forward" should be done automatically.
The script finally works but we have one problem we would like to solve:
When the post function sets the issue to the Status "Open" the issue in JIRA is shown up in the Status "Open for Customer" in the browser. If you reload the issue, it show up the correct status "Open"
It seems, that the post function is working, but does not affect the screen after the issue created.
Does anyone can help on this issue?
Yes, we did this and tried also several settings.
As I wrote: the post-function works, but the correct status "Open" is only shown after a refresh of the issue.
Create an issue -> Press "Create" -> Issue View Screen appears with the Stauts "Open for Customer" -> Pressing F5 (refresh screen) -> Same issue is displayed againg in the Status "Open"
I an understand Tarun's first answer (the 99% of the cases is that), but your case is a rare one, I remember this issue reported no more than a couple of times. Could you please let me know the JIRA and SR versions you use ?
Actually in the latest SR release (v4.3.5) there is a fix for various issues with fast track transitions. Among them and a similar one to yours SRJIRA-1318 (I don't know if you can access it - try and let me know). So it really worths to upgrade the plugin to the latest version
I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
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