Script not running on email created issue




I have an issue with a script that i have designed for Jira.


import com.atlassian.jira.component.ComponentAccessor
import org.apache.log4j.Category
def Category log = Category.getInstance("com.onresolve.jira.groovy.PostFunction")
def attachmentManager = ComponentAccessor.getAttachmentManager()
log.debug "--------- DELETE ATTACHMENTS ---------"
attachmentManager.getAttachments(event.issue).each { 
if (it.getFilesize() <= 9000 && (it.getFilename().endsWith(".png") || it.getFilename().endsWith(".jpg") || it.getFilename().endsWith(".gif"))) {



This script is the listener its suppose to remove attachments of certain types and size. The issue is that it does not do this when an issue is created via email. It works perfectly when i create an issue in JIRA but not when creating an issue via an email. It executes but it does nothing. 




8 answers

0 votes

Version of JIRA and the plugin?

JIRA Software 7.0.10 and JIRA Service Desk 3.0.10 and Scriptrunner Installed version:

The issue is with a workflow in Servicedesk 

FYI i also tried running it as a post function in the create issue workflow. Same results it works fine when creating the issue but when creating issue via email the script is run but no action is taken 

0 votes

The problem is that the attachments are not available to the post-function at the time it runs, when creating an issue via email. This is a JIRA bug, imho. What is the position of the post-function, ie, can you try making it last?


I tried now to both move the script to the end of the transition after the generic event is fired no change. It still runs but no action is taken on the attachments

Please see the payload

    "full.module.key": "com.onresolve.jira.groovy.groovyrunnerrungroovy-function (java.lang.String)",
    "canned-script": "com.onresolve.scriptrunner.canned.jira.workflow.postfunctions.CustomScriptFunction (java.lang.String)",
    "": "com.onresolve.jira.groovy.GroovyFunctionPlugin (java.lang.String)",
    "issue": "MERCURDESK-435 (com.atlassian.jira.issue.IssueImpl)",
    "passesCondition": "true (java.lang.Boolean)",
    "transientVars": {
        "entry": "com.opensymphony.workflow.spi.SimpleWorkflowEntry@6819945a",
        "issue": "MERCURDESK-435 (com.atlassian.jira.issue.IssueImpl)",
        "configuration": "com.opensymphony.workflow.config.DefaultConfiguration@3b24999",
        "context": "com.opensymphony.workflow.basic.BasicWorkflowContext@7a26a513",
        "createdStep": "SimpleStep@8[owner=, actionId=0, status=Open] (com.opensymphony.workflow.spi.SimpleStep)",
        "actionId": "1 (java.lang.Integer)",
        "currentSteps": "[SimpleStep@8[owner=, actionId=0, status=Open]] (java.util.ArrayList)",
        "pkey": "MERCURDESK (java.lang.String)",
        "store": "com.opensymphony.workflow.spi.ofbiz.OfbizWorkflowStore@499c3322",
        "descriptor": "com.atlassian.jira.workflow.ImmutableWorkflowDescriptor@4ac9db8b"
    "log": "org.apache.log4j.Logger@71976318"


How would you suggest i proceed?


0 votes

I would suggest you proceed by trying a listener on Issue Created, or a scheduled service that does this.

I have already tried to schedule a listner for issue created the result was the same what do you mean by a scheduled service?

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