Our HR team uses JIRA functions and would like see if it's possible to send out an email containing a survey link to a new hire exactly 7 days and 90 days after the hire date? In this case, I've got 2 custom fields setup: Employee Start Date and Email Address. So if an employee with an email address of "email@example.com" who starts on 1/1/2016, we'd like this employee to get an email on 1/8/2016 and 4/1/2016.
I've looked into using subscription (less preferred since it only sends out issues and not custom email) and using Jelly as a service, but can't quite figure out how the JQL filter would look like and how to modify this Jelly Escalation script to fit the requirements.
First post and any insights would be appreciated!
Unfortunately, JETI does not have built-in support for scheduled emails (it will come though in this summer).
However the JIRA Automation Plugin (free) may help you. It is able to fire events for issues matching a certain JQL query.
If you can phrase the JQL query to return the issues that are due to be sent, schedule this in the automation plugin and configure it with the Fire Event action.
The action should fire a custom event (e.g. Notify Employee). Then configure JETI to send event notifications to the employee or recipients using your custom email templates when this event is fired.
Thank you for the answer! That's fine if this is something that's on the roadmap. I've been pleased with the functionality and would rather use one plugin to manage all custom emails than another plugin. I'll create two filter subscriptions for the time being to send reminders for HR to manually send the surveys and automate the process when the feature is live. Keep up the great work!
It is indeed possible to have JIRA send an email (using a special format) by the use of a number of different plugins. JETI, ScriptRunner4JIRA and others are all possibilities. Each comes with its own pros and cons.
To look at your problem and how to solve it I would actually break it down as follows
By using a field to track which emails have been sent (email_sent in above examples) you are able to control which emails go when. Also allows the resetting of the value to cause an email to be resent where appropriate.
Hey Phill! Thanks for the answer, first of all. We're actually evaluating JETI right now and I've already created a few custom templates to go with the other HR functions and it'd be nice if I could accomplish this using the same plug in.
Your suggestion makes sense and I have a few questions:
For starter, I was planning on using the following JQL to filter out the issues:
“project = IT AND "Employment Start Date" = endOfDay(-7d)”
“project = IT AND "Employment Start Date" = endOfDay(-90d)”
These filtered out what I needed, but doesn't check to see if the employees got an email already, so it's less desirable. Would appreciate any other input you may have!
Hi Community! The Jira Service Desk marketing team is looking for customers who have successfully switched from Zendesk to Jira Service Desk! We’d love to hear your thoughts on the pros and ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs