Resolving an archived issue?

Hi everyone,

we had an old project on which our employees should not be able to create issues. But they should be able to view the old issues, comments and so on.

So I created a permission scheme called "Archived Projects" and moved the project to this scheme. Originally, this scheme had the "Administer Projects" permission for the administrator group (which I'm part of) and the "Browse Projects" permission for the employee group.

Now everything works fine. Our employees can browse the old issues but not create new ones.

Problem: We still have some old issues within this project, which are currently on the state "Open". But we want to close them, so the assigned employees of these issues don't get a reminder e-mail twice a day.

So I gave myself (single user) permissions for resolving and closing issues within this project in the permission scheme.

But the problem here is that when browsing the issue, I can't see the buttons for resolving and / or closing the issue. They just don't appear.

The crazy thing here is that the Permission Helper states that I have all the permissions to resolve / close this issue. But I can't since I don't see the buttons to do so...

Any smart ideas on this? wink

Kind regards, Simon.

P.S.: In case you need the info: We're hosting JIRA 6.4.10 on our own servers.

1 answer

1 accepted

Hi Simon,

You should have transition permission as well and check if there is a transition for resolving issues from "Open" status in the workflow

 

Hi Moe,

 

this worked like a charme, thank you very much! smile

You're most welcome. Kindly, accept the answer smile

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Fadoua M. Boualem
Published Monday in Trello

Using Trello to manage events

As a Jira power user, I was at first doubtful that Trello could benefit my workflow. Jira already uses boards (ones you can customize!), so why would I even need to use Trello?! In this post you will...

475 views 7 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you