Resolve as something other than "won't do" for To-Do Tasks

I have a JIRA Business project that I use for task management. When I click the "Done" button, I can't make the Task resolve to anything other than "won't do". How do I default to a task being "Finished" when I click "done"?

5 answers

1 accepted

This widget could not be displayed.

If it's automatically resolving as "won't do", that suggests there is a post-function on the "Done" transition in the workflow that is setting the value.  I'd check that first and, if present, remove it, and re-configure the transition to require a screen that allows you to set the resolution.  You may also want to add a workflow property to the transition to restrict what resolutions are available (https://confluence.atlassian.com/jira/workflow-properties-189949.html).

As Jeremy Gaudet already pointed out, make sure to edit the transition, not the step.

image2017-1-22 15:29:21.png

This widget could not be displayed.

hi

you can do it with a update custom field post function. choose resolution and choose what you want it to be.

you need JIRA suite utilities plugin to do this which is free.

https://marketplace.atlassian.com/plugins/com.googlecode.jira-suite-utilities/cloud/overview

 

This widget could not be displayed.

If you have the correct permission...

  • Check on what "Resolutions" are available in your JIRA system
  • On that workflow, check if the list of Resolution fields is being limited (maybe a workflow properties has been set)
This widget could not be displayed.
Joe Pitt Community Champion Apr 07, 2016

Sounds like you have a post function setting the resolution field. You need to update it. By the way, why do you want a default of Finished, I've had several request to do things that can't be done and to mark those finished would make people think you accomplished what was asked.

I'm using this for my own project tracking. I tend not to put things on the list that I won't do. So "Finished" (or similar) is a more sensible default.

This widget could not be displayed.

Thanks for the responses, I seem not to have the right permissions to fix this myself. Have pinged our admin.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

135 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you