Importing a multi user picker

[David Nickell]

I am trying to import values into a Multi User Picker field from an external system using the CSV Importer.

When passing in more than one user, I am stopped by an External User check which complains that the id (e.g. "John.Doe,Jane.Smith") needs to be defined. Note - I have these values separated by a Comma space -- i.e. ", " -- in the file, but the screen showing the error appears to be removing the space.

Any ideas? Is Multi User Picker importing possible?

Thanks

[Pawel Niewiadomski · Accepted solution]

If you want to import multiple values to a single JIRA field you need to put each value into a separate column and then map all those columns to the same JIRA field. If you use the same column name you'll need to map it only once.

So you need to modify you file. After you do that I'm not sure if multi user picker will pick values correctly. It may work or not.

If it doesn't work please raise a feature request at https://studio.atlassian.com/browse/JIM

Cheers,

Pawel

[David Nickell]

Thanks Pawel... I mapped two columns to my mulit user picker field and still only one value is accepted :-(. Strange there was no error or indication in the import log either. I will raise a feature request as you suggested. Thanks for the suggestion!

[Shawna Schnorr]

I see the issue is now logged at https://studio.atlassian.com/browse/JIM-824. Please vote!