I don't understand how I can be the super administrator, and click the link the project itself provides me, and it can't find it.
What more information can I provide? Who can we talk to that can help with this issue?
Administrator rights give you administration abilities. Not the ability to see things that you are not allowed to see. (Although an admin can always change the settings to allow themselves to see it)
Check the permissions on the project carefully - does your account match the rules for "browse project"? If it just says "role: users", you need to add yourself into that role.
This has nothing to do with not being able to see it. If you read this issue carefully, you'll see that not only is the user in question an admin for everything, they are also a member of every group, and that all permissions are granted. This is very clearly an error within the cloud system for the project. What once used to work, does not now work, and it's a problem with the system. Not with permissions, or roles, or rights, or anything else.
Again, your admin rights has nothing to do with it. But as you say you have all permissions, there's a simple test you should perform - forget the mobile connect and check that your account can see the issues in the UI. Are you 100% sure you have the right permissions? Do you see at least one issue from issues Ignacio's JQL?
If you can see the issues in the UI, then that tells us that there are no access problems, and the issue is on the other side. If you can't see them in the UI, that answers the question - you don't have the necessary rights.
I purchased a fresh Jira Cloud instance and tried to enable Jira Mobile Connect on a simple software project. I didn't change any settings or install any other add-ons nor did I add any additional users. Still the add-on fails when I try to enable it in the project settings. I hope someone finds a solution.
I have exactly the same issue. It was working fine until recently and nothing has changed. I will raise with support.atlassian.com and point out as you say its a system error. When I raised this previously I had raised it as a JIRA Mobile connect error and was told it was unsupported!.
I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
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