Project email handling


Our teams currently have separate projects in which they track issues belonging to their team. We’re currently using the email-to-Jira case; however, the following feature is impeding the support flow: If an email message contains an issue key in its subject line and that issue key exists in your JIRA installation, the handler will add the email message content as a comment on the issue, regardless of which project the issue is in.


Please can we request the option to only consider cases in the specific project linked to the mail handler? In that way, any messages sent to the project specific email address will only populate the linked project. Since our teams only look in their project, the current functionality would result in lost cases.



Hamza Fareed

1 answer

0 votes

But what happens when a user really does need to comment on an issue in another project?  And why are they including an issue key from another project when they're trying to create issues in your target project?

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

922 views 5 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot