Problem with invite user

Hi, when i want to add user, after write users email i have this error 500.
Sorry for my English.
I need Help!

Referer URL: http://185.65.139.55:8080/secure/admin/user/InviteUser!default.jspa
java.lang.reflect.UndeclaredThrowableException
java.lang.reflect.UndeclaredThrowableException
at com.sun.proxy.$Proxy1539.addInvitation(Unknown Source) [?:?]
at com.atlassian.jira.plugin.inviteuser.InvitationManagerImpl.sendInvitation(InvitationManagerImpl.java:55) [?:?]
at com.atlassian.jira.plugin.inviteuser.InvitationServiceImpl.sendInvitation(InvitationServiceImpl.java:76) [?:?]
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:784) [tomcat-coyote.jar:8.5.6]
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66) [tomcat-coyote.jar:8.5.6]
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:802) [tomcat-coyote.jar:8.5.6]
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1410) [tomcat-coyote.jar:8.5.6]
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) [tomcat-coyote.jar:8.5.6]
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) [?:1.8.0_102]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) [?:1.8.0_102]
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) [tomcat-util.jar:8.5.6]
at java.lang.Thread.run(Thread.java:745) [?:1.8.0_102]... 281 more

 

1 answer

This widget could not be displayed.

Hi Anton,

If you create the users and send them an invite email does it work?

The stack trace you provided appears to be incomplete.  In most situations the stack trace will be really long and you'll see something such as the following in there:

Caused by: com.atlassian.activeobjects.internal.ActiveObjectsSqlException: There was a SQL exception thrown by the Active Objects library:
Database:

    name:Microsoft SQL Server
    version:10.50.6000
    minor version:50
    major version:10
    Driver:
    name:jTDS Type 4 JDBC Driver for MS SQL Server and Sybase
    version:1.3.1

java.sql.SQLException: Cannot insert the value NULL into column 'ID', table 'JIRA_IBEX.dbo.AO_97EDAB_USERINVITATION'; column does not allow nulls. INSERT fails.

If you do see a section such as that one paste it here and we'll go from there. 

Additionally you can also paste the entire stack trace into a text message, remove any publicly identifiable information and add the text file as an attachment.

Cheers,

Branden

If you create the users and send them an invite email does it work?

It's work.

Full stack trace here http://dropmefiles.com/rwka4 

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Friday in Bitbucket

What is your #1 piece of advice to new users getting started using Bitbucket?

Hello Community! My name is Claire Maynard, and I’m a Product Marketing Manager on the Bitbucket team. I’m interested in hearing what advice or tips you have for new users getting started on ...

135 views 5 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you