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No Windows administrator rights for upgrade?

I'm trying to update my Local Jira Core to version 8.4.1., running on my Windows 10 PC. During the installation process I receive the following message: You do not have write permissions to the existing installation directory. 

I'm however the administrator (and only user) of the PC on which I want to do the upgrade. I have all the rights and Windows doesn't prompt me for my administrator password anyway.

So I don't know how to proceed now.

2 answers

1 accepted

0 votes
Answer accepted

The solution was not in the read + write permissions (that can be changed per file but not per directory, even not with all the methods suggestions), but appeared to be even easier: I had to run the installer as an administrator. Starting it as a user with administrator rights wasn't enough.

Running as an administrator (right mouse button) worked and the installation succeeded.

But thanks a lot for your support!

You need to check if you have read + write permissions on the Jira installation directory.

In a windows system, it is usually C:\Program Files\Atlassian

Many times, windows does not allow write permissions directly and you need to explicitly enable these permissions.

Just make sure that you have read + write permissions on the Jira installation directory and your issue should be resolved.

Hi Deepanshu,

Thanks for your reply and I think you touch the core of the problem here, but I cannot solve it. In Windows the read-only attribute of folders / directories cannot be switched off.

The attribute can be disabled for all files in the folder (& subfolders), which I did. That should be sufficient, but the update installer still stops with the same error message.  I'm afraid it is triggered by the read only-attribute of the Atlassian folder of Jira subfolder, although every file within these folder can be changed or deleted.


BR Daan

Hi Dan,

Checkout this link :

This may solve your issue.

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