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Hello everyone,
The problem I encounter is that in the getMail configuration of a certain project, whenever an e-mail is retrieved the project's mailbox is added in the list of watchers for the issue created.
As of this action for any comment added, the project's mailbox gets a notification E-mail which is then consumed again by the E-mail handler thus creating a loop.
Any suggestions?
Dear Vasiliy, When the issue is commented or updated or closed based on the customized notification schema, e-mails are sent to the watchers (among others). What I can't find out is why the project's mailbox is added to the watcher's list in the first place
Try to analise custom event listeners. Maybe you have one to do this. Inspect it in order to find usages of WatcherManager(https://docs.atlassian.com/jira/6.4.3/com/atlassian/jira/issue/watchers/WatcherManager.html)
There is an MS Exchange mailbox (and a corresponding Active Directory user), named "cs10-support".
This e-mail address is specified in the Notifications Scheme's "project e-mail address" (see screenshot below).
So it is used
The problem is, as mentioned, that whenever an e-mail is fetched and processed from this mailbox, the handler arbitrarily adds Cc: cs10-support@our.domain.europa.eu (well, actually, cedefop.europa.eu, but removing this for spam reasons). See screenshot 2 below.
Thanks
2016-01-12_13h17_36.png
image2016-1-12 13:28:7.png
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