The problem I encounter is that in the getMail configuration of a certain project, whenever an e-mail is retrieved the project's mailbox is added in the list of watchers for the issue created.
As of this action for any comment added, the project's mailbox gets a notification E-mail which is then consumed again by the E-mail handler thus creating a loop.
Try to analise custom event listeners. Maybe you have one to do this. Inspect it in order to find usages of WatcherManager(https://docs.atlassian.com/jira/6.4.3/com/atlassian/jira/issue/watchers/WatcherManager.html)
There is an MS Exchange mailbox (and a corresponding Active Directory user), named "cs10-support".
This e-mail address is specified in the Notifications Scheme's "project e-mail address" (see screenshot below).
So it is used
The problem is, as mentioned, that whenever an e-mail is fetched and processed from this mailbox, the handler arbitrarily adds Cc: email@example.com (well, actually, cedefop.europa.eu, but removing this for spam reasons). See screenshot 2 below.
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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