Loop problem created from watchers of e-mail issues

[Athanassios Siaperas]

Hello everyone,

The problem I encounter is that in the getMail configuration of a certain project, whenever an e-mail is retrieved the project's mailbox is added in the list of watchers for the issue created.

As of this action for any comment added, the project's mailbox gets a notification E-mail which is then consumed again by the E-mail handler thus creating a loop.

Any suggestions?

[Vasiliy Zverev]

Why comment appears when smb is added into watchers list? In my JIRA this event is not commented. Maybe you have some customisation about this?

[Athanassios Siaperas]

Dear Vasiliy, When the issue is commented or updated or closed based on the customized notification schema, e-mails are sent to the watchers (among others). What I can't find out is why the project's mailbox is added to the watcher's list in the first place

[Vasiliy Zverev]

Try to analise custom event listeners. Maybe you have one to do this. Inspect it in order to find usages of WatcherManager(https://docs.atlassian.com/jira/6.4.3/com/atlassian/jira/issue/watchers/WatcherManager.html)

[Athanassios Siaperas]

I checked but there aren't any custom events fired nor any post function that causes the mailbox to become part of watcher's list.

[Vasiliy Zverev]

Could you explain what does it mean project's mailbox. It seems that you have a user with this mailbox. Is is rigth?

[Athanassios Siaperas]

There is an MS Exchange mailbox (and a corresponding Active Directory user), named "cs10-support".

This e-mail address is specified in the Notifications Scheme's "project e-mail address" (see screenshot below).

So it is used

• As a sender (From) e-mail
• As the mailbox from which e-mails are fetched through the corresponding Email Handler (currently, JEditor HTML handler)

The problem is, as mentioned, that whenever an e-mail is fetched and processed from this mailbox, the handler arbitrarily adds Cc: cs10-support@our.domain.europa.eu (well, actually, cedefop.europa.eu, but removing this for spam reasons). See screenshot 2 below.

Thanks

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[Vasiliy Zverev]

Do you have a jira user with this e-mail?

[Athanassios Siaperas]

yes, but only by chance: Since it's an Active Directory user and JIRA users are synced from the AD.

[Vasiliy Zverev]

Is it allowed for this user to be a watcher? See project permissions.