Degraded performance Customers may experience intermittent errors using Community search. Our platform vendor is investigating.
We're having an issue where users are unable to authenticate to JIRA and is occurring intermittently. Seems to be that the read time out is occurring before users can sign into JIRA. Is there any negative effects if we were to extend it greater than 120 seconds?
Thank you for the quick response! Recently this has become an issue, we went live with our JIRA instance back in beginning of this year, but started having an issue where users were not authenticating and allowed to access JIRA about two months ago. I don't believe extending the read timeout for the User Directory is the solution either as it is almost instantaneous that they receive a failed logon. However, this is intermittent as one it won't allow users to authenticate and then the next 2-3 days users are able to authenticate.
I am working with our resources in networking and server administration to see if there is an issue occurring with the communication between the LDAP Servers and JIRA.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
As a Jira power user, I was at first doubtful that Trello could benefit my workflow. Jira already uses boards (ones you can customize!), so why would I even need to use Trello?! In this post you will...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs