LDAP Authentication issue with JIRA

We're having an issue where users are unable to authenticate to JIRA and is occurring intermittently. Seems to be that the read time out  is occurring before users can sign into JIRA. Is there any negative effects if we were to extend it greater than 120 seconds?

2 answers

There probably is but I don't think that would a solution.  120 secs should be plenty.  Probably better off focusing on the cause.  So this was work fine before, or is this a new LDAP and JIRA setup?

Thank you for the quick response! Recently this has become an issue, we went live with our JIRA instance back in beginning of this year, but started having an issue where users were not authenticating and allowed to access JIRA about two months ago. I don't believe extending the read timeout for the User Directory is the solution either as it is almost instantaneous that they receive a failed logon. However, this is intermittent as one it won't allow users to authenticate and then the next 2-3 days users are able to authenticate.

I am working with our resources in networking and server administration to see if there is an issue occurring with the communication between the LDAP Servers and JIRA.

 

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Wednesday in Jira

Join our webinar: How 1B+ feature flag events helped us build the new Jira

Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...

108 views 0 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you